Frequently Asked Questions

Everything you need to know about shopping with Broni&Bo.

What are your standard shipping times?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, Broni&Bo ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.

What should I do if my item arrives damaged?

We take great care in packaging, but if your item arrives damaged, please email us within 48 hours of delivery with photos of the damage so we can arrange a replacement immediately.